POLICIES AT MAD'S RODEO FASHION
Orders are processed in 1-2 business days from placing order. Please allow 2-5 business days for your item to ship. We ship as soon as possible. If you have questions please contact us!
At Mad's Rodeo Fashion, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Shipping and turn around time: Orders are processed within 1-2 business days. Please allow 2-4 business days for your item to ship. Tracking will be sent to email customer provided. We ship items as soon as possible to ensure you can receive and enjoy them faster!
Exchanges
Due to the limited quantity of our merchandise we cannot guarantee that the item you are needing will still be in stock. We do not exchange sizes. We will issue you store credit. An email will be sent with a code to use on our website when we receive the exchange items.
Returns
We do not do returns. We can offer store credit. This is only acceptable within the first 14 days of receiving the item. The customer is responsible for return shipping. As soon as we receive the item, you will be issued store credit. Items must be returned in their original condition. ALL JEWELRY & ACCESSORIES ARE FINAL SALE. ALL SALE ITEMS ARE FINAL SALE.
If the item(s) returned are unable to be resold in their returned condition, you will be subject to an $8.95 shipping fee in addition to a $10.00 handling fee for the item(s) to be shipped back to you.
SHOE RETURNS - shoes may not be returned in their actual shoe box. You must send back the way we shipped in either a poly mailer or box. We cannot resell shoes with a damaged shoe box.
Canceling Orders
If you wish to cancel an order, as long as it has not shipped, you have 8 hours to email us to cancel. There is a 20% restocking fee to cancel. If the items has shipped, you will need to return the item and you will be issued store credit.
LOCAL PICKUP orders are ready the minute you place your order online. During store hours of course. You may pick your item up the same day! So easy! Don't forget to use the code "local" do not put in notes please. We will not refund shipping.
Damaged Jewelry - We will replace the damaged item or issue store credit only within 60 days of purchase. After that we will assume the damage is from wear.